Refund Policy – Loomy

Effective Date: 19-08-2025

At Loomy, we strive to provide students, parents, and educators with the best possible learning experience through our AI-powered educational platform. We understand, however, that situations may arise where you may request a refund. This Refund Policy explains when and how refunds are granted.

1. General Principles

All payments made on Loomy are considered final, except in cases explicitly covered under this policy.
Refund requests must be made through our official support channel: support@loomylabs.tech (or in-app Help Desk).
We reserve the right to approve or decline refund requests based on fair use, platform integrity, and compliance with this policy.

2. Eligibility for Refunds

You may be eligible for a refund in the following cases:

a. Technical Issues

If you were unable to access Loomy's services due to verified technical errors on our platform.
If paid features (such as Loomy Tales, Homework Help, or Curriculum Mode) fail to function as advertised and our support team cannot resolve the issue within a reasonable timeframe.

b. Accidental Purchases

If you were charged by mistake (e.g., duplicate payment, incorrect subscription tier).
Refunds for accidental purchases must be requested within 7 days of the transaction.

c. Subscription Renewals

If your subscription auto-renews and you did not intend to continue, you may request a refund within 7 days of renewal, provided you have not used premium features during that period.

d. In-App Purchases

Certain consumable purchases (like one-time credits, story packs, or review tokens) are non-refundable once used.
If unused, a refund request may be considered within 7 days of purchase.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

Change of mind or lack of interest after purchase.
Dissatisfaction with learning outcomes, grades, or personal expectations (as Loomy is a study-assist tool, not a guaranteed results service).
Misuse of Loomy in violation of our Terms of Service.
Purchases made through third-party stores (Google Play, Apple App Store). For these, please contact the respective store directly.

4. Processing of Refunds

Approved refunds will be credited back to original mode of payment within 7-14 business days.
In certain cases, we may offer account credits instead of monetary refunds, which can be used toward future Loomy services.

5. School & Institutional Plans

Refunds for bulk licenses or school/institutional subscriptions are handled on a case-by-case basis under separate agreements.
Please refer to your School Partnership Agreement or contact your Loomy account manager.

6. Contact Us

If you have questions or need help with a refund request, please contact us at:

support@loomylabs.tech